Hotel Housekeeping Supervisor

**PERK: Complimentary return transport from Paarl and Wellington to hotel**

At Pearl Valley Hotel by Mantis, we thrive with the commitment of Colleagues and Leaders who model our values of Respect, Integrity, Teamwork Accountability and Excellence.

**Scope of Position**:
The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all Housekeeping team members and assist with Guest and Colleague concerns.

**Responsibilities**:
The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Cape Grace Hotel, managed by Accor. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all Housekeeping team members and assist with Guest and Colleague concerns.
- Maintains a presence as requested at hotel / department meetings and committees
- Complies at all times with standards and regulations to encourage safe and efficient hotel operations
- Handle Guest concerns and react quickly, logging and notifying proper areas to service them
- Actively participate in daily briefing, daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs, extras - priority in their section
- Ensures check-out rooms are returned in a timely manner
- Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
- Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors
- Be knowledgeable on all current guest services and events in the hotel
- Inspects show rooms, guestrooms, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the Housekeeping team
- Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Reports any damage, special cleaning, change of soft furnishings etc. to Management
- Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
- Must be able to perform all Room Attendant and House Attendant duties
- Work with all Housekeeping staff to maintain and improve guest service scores
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
- Ensures all Lost and Found items are recorded and stored.
- Ensures any Health/Safety matters are reported and followed up
- To conduct proper handover with each day Floor Supervisor to keep seamless information flow
- To check any late check outs and non-checked rooms for update before 6pm

Qualifications:

- Fluency in English and local language (verbal & written) essential
- High school diploma preferred, or its equivalent
- Minimum 1-year experience in a supervisory capacity in a hotel Housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System
- Must be proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision