Retail Sales Representative

Our client who specializes in professional gym equipment and nutritional products is looking for a Retail Sales Representative to join their team based in Claremont, Cape Town.

The Retail Sales Representative is responsible for driving business growth within the company.
They develop a network of contacts to attract new clients, research new market opportunities, and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.

***Job description**
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Conduct research to identify new markets and customer needs.
- Arrange business meetings with prospective clients.
- Go beyond expectations for customer service and create raving fans.
- Provide trustworthy feedback and after-sales support.
- Build long-term relationships with new and existing customers.
- Run the showroom floor / retail space and ensure this is functional and enticing.
- Contributes to team effort by accomplishing related results.
- Provide weekly sales feedback reports each Friday.
- Excellent administration and follow-up skills.
- Ensure the layout of the showroom is always presentable.
- Builds market position by locating, developing, defining, and closing business relationships.
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
- Protects the organization's value by keeping information confidential.
- Be the face of the Gorilla Sports brands finding new ways to gain exposure.

**Other Point included**:

- The employee is responsible for mastering the Freshworks CRM, promptly responding to website inquiries within 60 seconds, and maintaining a customer follow-up strategy that includes at least six interactions with each client annually, ensuring no customer goes a year without contact.
- Management of phone calls and prompt pick-up and phone back when required.
- Ensure weekend sales temps working and to standard. E.g. invoicing on Yoco.
- Yoco and dear and all platform recon correctly for all sales done through b2b and showroom
- Daily sales training required (within work hours) 8 am.
- Sales agents must be correct on orders, i.e. showroom made by temps, no incorrect changing of orders, skewing the figures, commissions is a dismissible offense.

**KPIs**:

- Cold calls (customers contacted).
- Improve your store layout. (Report Weekly).
- Increase transaction or basket value (Upselling).
- Training completed.
- Encourage people to stay longer in your shop.
- Conversion rate - Walk-ins vs Sales.
- Average transaction value.
- Foot traffic (walk-ins).

**Skills**:

- Computer Literate with experience working with a CRM (Customer Relationship Management software/system).
- Excellent Google Docs with Google Sheets experience.
- Retail Experience selling products to customers.

**Cobus Visser