Club Operations Manager
1 week ago
This amazing opportunity is for an individual who has experience in dealing in Sport Clubs operations such as facilities management, maintenance, administration and dealing in functions and events.
As the Club Operations Manager you will be within the Operations department and will report directly to the Club Captain. This role works closely with all internal stakeholders and external suppliers.
This role is responsible for providing and maintaining optimal service levels to all clients across operations and services provided by the Club.
The role requires the person to work weekends and ALL public holidays during season, the season being 1 September thru 1 April.
**Your day to day will be**:
**1. Facilities and Maintenance**
? Supervision of staff and suppliers to ensure correct execution of all maintenance (inside and outside) of buildings, parking area, craft repair, trailers, etc. as requested and when required.
? Assist management with the Gear Steward regarding craft, stock take of all equipment (duty, surf and still water), meeting with suppliers regarding craft repairs, sourcing quotes and ensuring in-house repairs are completed correctly.
? Ensure all facilities are clean and tidy at all times.
? Ensure parking area is kept in a clean and tidy condition by liaising with the Captain, Head Coach, Gear Steward and Nipper Officer.
**2. Administration**
? Assist Coaches with team entries on the LSA database for competitions
? Provision of reports and updates to the Duty Patrol Officer regarding rescues and current duty issues
? Ensure monthly duty returns are completed timeously.
? Writing of rescue reports to submit to LCT and potentially to the media
? Assist Merchandise and Apparel Manager with stock take and selling of kits.
? Assist Food and Beverage department with stock take, ordering of stock and receiving of deliveries.
? General Club admin
**3. Functions & Events**
? Ensure the correct opening and closing times of the Club is adhered to as per the agreed operational times.
? Coordinate staff rosters to ensure support and coverage of all club activities and functions
? Management of bookings and function calendar
? Set up training areas to assist coaches when necessary
? Ensure the correct competition nutrition is ordered and received as per coaches’ requested menu
? Advertising
? Manage Awards Event Trophies & Certificates
? Communication re Events
? Take & Collate Bookings
? Liaise with Facility Manager re Dates/Times
? Follow Up Payments for Hire & Invoice
? Inform Members of Exclusive Hire
**Job-Related Skills & Education**
? 5+ years’ experience in a similar role
? Proficient in MS Office with proficiency in MS Excel
**Core Technical Skills**
? Problem solving techniques
? Able to work well independently and in a team
? Able to manage various tasks simultaneously, being excellent at efficient prioritizing
? Excellent verbal and written communication skills
? Planning and organizing skills
? Customer service
? Lateral thinking
? Conflict resolution skills
? Informed decision making
? Results orientated
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