Finance Processor

**Job ID**:15819**Position Type**:Full-Time**Job Function**:Finance / Accounting**Workplace Type**:Head Office**Division**:TFG Finance Shared Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**We are looking for a Finance Processor within our Shared Services to be our customers first point of contact and manage first line resolution to request and queries related to Finance in a dynamic, fast paced, high volume environment and customer centric environment.**

**As part of the People Shared Services, we provide excellent service and employee experience to over 30,000+ employees across Africa. The Finance Processor will identify, process and resolve employee and customer Finance queries/requests by delivering a first class customer service experience by remaining committed to treating customers fairly and with integrity.**

**Responsibilities**
- Manage online and inbound queries for internal and external customers
- Inform customers about the process to be followed to resolve queries
- Categorising queries with the necessary information
- Respond to customers queries in a timely and professional manner
- Liaise with Finance teams to ensure customers queries have been received
- To provide efficient first time service completion of administration delivery while providing an all-round
- Superior service delivery experience and adhering to SLA’s and quality standards
- Process all relevant administration functions across Finance functions including requirements like:

- Invoice to Cash
- Coupa
- Forex
- Credit card

**Requirements**:

- Matric/Grade 12
- Min of 1 year in customer service /query management function
- Min of 2 years Administration experience
- Experience working in a customer service call centre environment, Finance and data processing
- Experience working in a customer service call centre or shared services environment
- A Basic understanding of Finance functions and processes
- Experience in shared services (advantageous)
- Qualification in Finance (advantageous)

**Competencies**
- Good communication and interpersonal skills
- Proven time management and planning skills
- Excellent attention to detail and high level of accuracy
- Excellent skills in MS Office (Word, PowerPoint and Excel)
- Problem solving
- Ability to multitask
- Ability to work independently
- Ability to work under pressure
- Ability to plan and organise

**PLEASE NOTE**: