Customer Support Agent
2 weeks ago
Customer Support Agent
The Employer: Our client is a leading commission free online investment platform; they are committed to transparency and safety. Clients’ deposits are kept in segregated and safe accounts. There are no hidden fees or charges. They offer an exceptional array of investment assets under one secure platform. Stocks, commodities, bonds, forex, and indices.
**Benefits**:
- Accelerated growth in the investments industry
- Highly competitive salary and bonuses
- Work in an international team environment
- Additional Healthcare
- State-of-the-art company building
- Gaming room, snacks, beverages and company events
Key Deliverables & Outputs:
- Ensure highest levels of customer satisfaction in the retail investment industry
- Provide information to clients regarding the financials services that the company provides
- Respond to customer enquiries about how the company’s investment products and software offerings
- Manage specific client cases involving communication with different internal departments
- Identify sales opportunities and work closely with Sales Teams in order to provide optimal client experience
Minimum Requirements:
Grade 12
Diploma or Degree in Finance or Economics Field
2+ years Tele Sales + Customer Support experience
Advantageous:
2+ years Tele Sales + Customer Support experience within the finance industry
Personal Attributes:
Proactive
Positive, can-do attitude
Excellent interpersonal skills
Skills Requirements:
Strong mathematics background
Ability to think on your feet and deliver answers to prospects in a confident natural manor.
**Job Types**: Full-time, Permanent
**Salary**: R12,000.00 per month
COVID-19 considerations:
All staff are required to follow legislated Covid-19 regulations.
**Experience**:
- Customer Support within Financial Services: 3 years (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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