Administrator: Dealer Warranty

**Purpose of Position**:
Lindsay Saker Fourways currectly hold a vacancy for Administrator: Dealer Warranty

To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters.

**Position Overview**:
**Specific Role Responsibilities**:
**KEY PERFORMANCE**:
Customer Satisfaction
- Process all warranty claims in line with VW and dealership policies and procedures. Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues.

Campaign Coordinator, Service Core Processes Gate Keeper.
- Download relevant campaign information from Partner Net and pass on information to the service manager to be actioned.
- Warranty Claims processing.
- Gate 1 Service Core Process - checking before loading on system.
- Quality control - Warranty Submissions and costing.
- Gate 2 - Pre-Repair commencement check.
- Gate 3 - Quality checks,
- Gate 4 -Costing process
- Return defective parts to manufacturer as required.

**Qualifications and Experience**:

- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05.
- Valid Driver’s license
- Computer Literacy,
- 1-year experience in similar environment.
- Knowledge of VW and Audi Warranty and Costing policy and procedures will be an advantage.
- Knowledge of VWSA and Lindsay Saker operating systems (SAGA/ELSA/Kerridge).

**Skills and Personal Attributes**:

- Display high value and integrity in task execution.
- Remains calm in emotional and stressful situations
- Open to change
- Understands the business value chain and the role own team plays in delivering value to
- Quickly builds effective relationships with colleagues, manager and key stakeholders/customers.
- Team Player.
- Embracing diversity and Sensitivity
- Attention to and insight in business process
- Identify problems, report and suggest solitions