Clinic Director

3 days ago

Johannesburg, South Africa ClinicGrower Full time

Do you LOVE growing medical practices and clinics? Are you passionate about patient-centered care, teaching, and the solid fundamentals of clinical excellence? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights?

ClinicGrower is a leading digital marketing agency in North America that works specifically with medical, dental, and regenerative practices in order to connect them with new patients in their community and generate inquiries, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels, often 7-Figures in new revenue.

We are seeking a Clinic Director (Remote) to support our Chief Clinical Officer and Client Success Team in driving results and lifetime value (LTV) for our clients.

⭐️ Are you ready to join a fun, results-oriented team as our NEW Clinic Director? ⭐️

WHAT WE OFFER
- Fun, fast-paced work environment
- Program of templates, SOP's and structures that have scaled 17 practices to 7-Figures already
- Constantly evolving, cutting-edge technology platforms
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team-building activities to promote collaboration
- Bonuses and benefits
- Great Clients

ROLE

As the Clinic Director (Remote), you will support the Chief Clinical Officer (CCO) and Client Success Team for all client activities after the sales contract has been signed and to maximize retention and lifetime value through clinical and operational excellence.

You will champion, advocate and exemplify outstanding patient-centered care and be an interdisciplinary role model for each and all clinical and non-clinical stakeholders. You will mentor and coach both in 1:1 and in group settings assisting our clients with maximizing the results of marketing campaigns and internal sales processes. When interacting with licensed medical professionals, clinic ownership, and stakeholders you will present yourself as a senior leader of the company in a caring and professional manner at all times.

To be a successful Clinic Director (Remote) one must bring the ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

RESPONSIBILITIES
- Consulting & Coaching: You will host weekly group coaching calls with active clients to identify areas for improvement, optimization, and creating buy-in with our best practice resources and training. Provide clarity and accountability to clients as they progress through the program and services. Assist in the management, promotion, and engagement of the private client Facebook group. Host dedicated 1:1 calls with clients as part of their new client onboarding helping to identify cost savings, areas for improvement, and increased efficiencies.
- Clinical Excellence: Create or update relevant training videos, SOPs, supports, and modules for our Client University under the direction and approval of the Chief Clinical Officer
- Client Retention: Work actively with clients, their staff, and business advisors to promote best practices, and be the liaison for all external client activities. Recommend and assist in the design of action plans in such a way as to ensure maximum adoption, resolution, and recovery of all client issues. Lead client team trainings, help resolve minor issues and assign tasks and update ClinicGrower teams on enhancements, action items and to-dos
- Client Onboarding: Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those clients and their staff on our system when appropriate
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution, and recovery to all client issues.
- Training: Lead impact training sessions with the client success team on clinical operations. Lead dedicated paid client team training sessions, help resolve minor issues and assign tasks and update ClinicGro

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