Head of PMO

**Responsibilities**
- Lead the analysis, selection and roll-out of PMO tools that enable the integrated delivery model.
- Create methodologies, standards and dependencies according to which projects are designed.
- Provide and maintain an overall capacity plan and resource tracking service.
- Assess day-to-day workings and monitor progress considering predetermined KPIs.
- Provide the necessary training and facilitating skills to drive transformation activities and ensure long term adoption.
- Responsible for Divisions strategy and provide optimal portfolio value as well as documenting all key decisions and action items.
- Own the logistics plan for stage-gate decision process and core team meetings.
- Plan and deliver allocated product launch (end-to-end)
- Ensure cross functional deliverables are aligned and the execution of deliverables and timelines are on track.
- Bring a deep background in Portfolio, Program & Project management expertise and knowledge of contact centre systems.
- Lead project quality and post-mortem functions to mitigate and address project delivery challenges in the support of continuous improvement efforts.
- Prepares regular, thorough and articulate executive summaries for senior leadership on project and team performance.
- Develop and employ strategies to bring alignment and true partnership between finance, technology and business stakeholders.

**Skills And Experience**
- Exceptional leadership skills.
- Proficient in PMO software & Tools.
- Ability to manage multi-disciplinary teams and projects.
- Strong Microsoft Projects and Excel skills.

organisational and planning skills.
- strong oral and written communications.
- Min 10+ yrs. experience in new product development and project management.
- Proven track record of successfully managing and executing new product introductions from concept to commercialisation.
- Ability to perform root cause analysis on issues encountered during project delivery and devise course correction.

**Educational Requirements**
- Bachelor’s degree in IT or computer science, business or related field.
- Project /Programme Management certifications a must.