Field Service Technician
1 week ago
**Purpose of the Role**
Perform planned services, repairs and maintenance on Forklifts and components in accordance to supplier standards and customer requirements.
**Key Performance Areas**Understand and implement preventative maintenance-
- Identify and target opportunity for customer work-
- Fault finding-
- Assemble IC and Electric machines in accordance with BHBW and Hyster standards-
- Fit Telematics black boxes to the machines-
- Assist with the loading and unloading of containers-
- Partake in new machine stock take as and when required-
- Complete the PDI process and sign off new machines-
- Understanding of supplier warranty systems, policies & procedures-
- Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on forklifts on customer sites or at BHBW site-
- Provide mentorship to apprentices assigned to you-
- Maintain professional image when representing BHBW-
- Control own admin (labour booking, service reports, part returns, expenses etc.)-
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained-
- Maintain a safe working environment (according to safety policy and procedures)-
- Adherence to any reasonable instruction**Qualification, Experience and Competencies**
Minimum Qualification
- Grade 12
- Qualified in relevant trade (e.g. Diesel/Petrol Mechanic)
- Drivers license - Code B
- Valid forklift license
Minimum Experience
- Experience on working of forklifts and earth moving equipment
- 3-4 Years experience
Competencies
- Sound interpersonal and communication skills
- Basic trouble shooting and problem solving skills
- Machine specific technical knowledge and skills
- Technical report writing
- Basic business and financial understanding
- Applicable product knowledge
- Customer orientation
- Able to work under without supervision
- Good knowledge of Hydraulics
- Willingness to work overtime and standby once every three weeks
- Good auto electrical knowledge would be an advantage
- Ability to work on all types of fork trucks including Big Trucks
- Have a good selection of tools
- Teamwork
- Computer literate and basic understanding of forklift software
- Ability to work under pressure and meet deadlines
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