Assistant Lodge Manager

1 week ago


Cape Town, South Africa Seasoned Recruitment Full time

We are looking for an assistant Restaurant Manager / lodge managerfor one of our 5* lodges, near HERMANUS. Who has a genuine passion for providing the best experience for TOP high end guests and the hospitality industry, attention to detail within the establishment.

Responsibilities will include but not be limited to

**Restaurant Responsibilities**:

- Receiving and confirming walk-in, telephonic, and online reservations.
- Directing early arrivals to the bar as they wait for their tables to become available.
- Ushering diners to their tables and providing them with menus.
- Accepting and informing the relevant staff about food and beverage requests.
- Mixing and pouring beverages, as needed.
- Transporting food orders from the kitchen to each pertinent table.
- Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request.
- Providing guests with their checks after the meal sitting.
- Clearing and reporting breakages by diners.
- Greet and register guests.

**Assistant Lodge Responsibilities**
- Answer inquiries pertaining to lodge policies and services and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of lodges and resolve problems.
- Confer and cooperate with other managers in order to ensure coordination of lodge activities.
- Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures.
- Train staff members in their duties.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Prepare required paperwork pertaining to departmental function.
- Arrange telephone answering services, deliver mail and packages, and answer questions regarding locations for eating and entertainment.
- Perform marketing and public relations activities.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Receive and process advance registration payments, send out letters of confirmation, and return checks when registrations cannot be accepted.
- Meet with clients in order to schedule and plan details of conventions, banquets, receptions and other functions.
- Provide assistance to staff members by performing activities such as inspecting rooms, setting tables and doing laundry.
- Book tickets for guests for local tours and attractions
- An understanding of basic knowledge pertaining to maintenance

**Requirements**:
3-5 years' experience working within Food and Beverage as a Manager.

Experience in working in a fine dining environment and dealing with high end guests.

Willing to relocate to Gansbaai. (Live out position but assistance will be given)

Pay: R18,000.00 - R23,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Fine Dining as a Manager: 3 years (required)



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