Technical Support Agent

2 weeks ago


Witbank, South Africa AJ Telecoms Full time

**Duties and Responsibilities**
- Create SIP and PBX Accounts - Create accounts for new clients for the purpose of their installations.
- Activation of Sim Cards - Activate new sim cards for new clients being brought on board.
- Answer Phones - Answer incoming phone calls and provide support to clients experiencing phone or internet problems of all kinds. Listen to descriptions of customer issues and determine how and if they can be fixed.
- Troubleshoot - Use information from clients to diagnose tech issues and walk clients through the steps needed to fix various problems.
- Submit Service Requests - If customer tech problems cannot be handled over the phone, consult admin to schedule a repair technician to attend the query on-site.
- Maintain Database - Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
- Log Calls - Keep logs of all calls answered and addressed, including dates and times.

**_Skills_**
- Customer service - To put clients at ease and assist in solving their technical queries.
- Communication skills - Excellent listening and verbal communication skills to understand client complaints and clearly relay solutions to technical queries.
- Computer skills - Excellent computer skills are essential to help clients fix technical phone and internet issues of all types.
- Data entry - Input information into support logs for each call taken, and for the purpose of creating client accounts.
- Time management - To prioritize customer calls and quickly address all technical customer queries.
- Problem-solving skills - To diagnose phone or internet queries and fix them accordingly.

**Job Types**: Full-time, Permanent

**Salary**: R5,000.00 per month

**Education**:

- High School (matric) (preferred)

**Experience**:

- Customer Service: 2 years (preferred)


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