Senior IT Technician

2 weeks ago


Cape Town, South Africa MINDPEARL SA Full time

Maintain efficient functioning of the contact centre telephony and computer systems.
- Provide helpdesk services for both hardware and software.
- Be flexible to contribute to the efficient operation of the contact centre as required.

**Duties and Responsibilities**
- Provide Level 1 telephonic, in person and remote support to users in a fast-paced environment
- Trouble-shoot issues relating to Servers, PCs, Laptops and peripherals including network connectivity,
- Provide excellent IT support service
- Work within a team environment and meet IT department SLA requirements

**Knowledge, skills and experience required**:

- Tertiary qualification in Information Technology
- Microsoft or other industry certifications (e.g. A+, N+, MCSA)
- At least 2-3 years' experience in an IT support role
- Basic understanding of networking including WAN, LAN, VLAN will be advantageous
- Good problem solving skills
- Excellent organizational and administration skills
- Ability to work on multiple priorities simultaneously
- Strong customer relationship skills and a focus on customer satisfaction

**Job Types**: Full-time, Permanent

**Salary**: R240,000.00 per year

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Server Hardware Architecture: 2 years (required)
- in an IT support role: 2 years (required)
- Basic understanding of networking including WAN, LAN, VLAN: 2 years (required)


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