Receptionist/admin

Job Title: Receptionist

Location: Phalaborwa

**Responsibilities**:
Greet and assist guests in a warm and welcoming manner.

Handle guest check-ins and check-outs efficiently using NightsBridge.

Manage reservations, cancellations, and modifications in the booking system.

Provide accurate information about the guest house facilities, services, and local attractions.

Process payments and maintain accurate records of transactions.

Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals.

Maintain a tidy and organized front desk area.

Assist in resolving guest concerns or issues, escalating when necessary.

Keep up-to-date with promotions, packages, and special offers.

**Requirements**:
Previous experience as a receptionist in a hotel, guest house, or similar setting.

Proficient in using NightsBridge or a similar reservation system.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Customer-focused attitude with a passion for delivering exceptional service.

Ability to work flexible hours, including weekends and holidays.

**Salary**: R3,500.00 - R4,500.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Reception: 3 years (required)