Retention Assistant
2 weeks ago
**Duties and Responsibilities**
- Reduce lapse ratio:
- Phone clients with unpaid or lapsed policies to negotiate payment.
- Assist the telemarketers to retain their business by reinstating policies.
- Advice clients to convert to stop order payment when talking to them to further reduce lapses.
- Ensure that the submitted business written by the telemarketers are retained
- Follow approved standards to attend to cancellation requests from clients
- Advice clients on available options to retain the contract
- Update information on system if the client accepts the retention proposal
- Handling of all after sale queries from clients
- Liaising with other departments with regard to queries received
- Make courtesy calls to clients
- Perform daily administrative duties.
- Keeping daily, weekly and monthly statistics.
- Assist with the generation of leads
**MINIMUM QUALIFICATION**:
- Grade 12
- Full qualification in-line with FAIS requirements
**KNOWLEDGE AND EXPERIENCE**
- 4 year experience in call centre, sales environment
- Computer literate
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