Car Rental Agent

Gceta yorureer into gear

**Opportunity: Rental Agent - Hatfield**
We are currently seeking a professional and customer-oriented individual to join our team as a Rental Agent. If you have a passion for the car rental industry and enjoy providing excellent service to customers, this role is perfect for you.

Key Responsibilities:
Customer Service:
Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.

Reservation Management:
Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.

Vehicle Inspection:
Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.

Rental Agreement:
Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.

Problem Resolution:
Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.

Qualifications:
Customer Service Skills:
Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.

Experienced in the industry: a good understanding of rental procedures, vehicle types, and reservation systems.

Attention to Detail:
Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.

Computer Proficiency:
Familiarity with computer systems, including reservation and rental software, to manage bookings, process payments, and generate reports.

Adaptability:
Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.

Valid Driver's License:
A valid driver's license is required for this position.

Ability to Commute:

- Hatfield, Gauteng (required)

Ability to Relocate:

- Hatfield, Gauteng: Relocate before starting work (required)