Refund Intern

Gauteng, Kempton Park
- (Market related)

Safair Operations, operating as FlySafair has a vacancy for a
** Refund Intern** at our head office in
**Bonaero**
**Park.** The successful applicant will report to the
**Manager: Finance**

**RESPONSIBILITIES**:

- Allocating payment to bookings that doesn’t reflect on reservation system;
- Correcting bookings on the reservation system where the charges and payments do not agree;
- Assess and process refund requests based on the refund policy;
- Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
- Adhoc duties as requested.

**REQUIREMENTS**:

- Grade 12;
- Diploma or Degree;
- Solid computer literacy;
- Excellent communication in English - speak, read and write;
- Excellent phone etiquette;
- No criminal or credit record.

**PERSONAL ATTRIBUTES**:

- Punctual;
- Excellent understanding or experience in delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- The ability to work well under pressure;
- Practice good time management skills and willingness to work longer than normal office hours;
- Good mathematical skills;
- Customer focused and service oriented.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000717

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:

- Noni Modiakgotla