Information Technology Process Manager
4 weeks ago
**Job Description**:
Must have skills:
- Raising the PRs and investigate those issue till their resolution.
- Monitoring Problem management Life cycle and Process.
- Follow up with respective teams to get RCA of problem record.
- Finding the RCA for that issue ourselves.
- And then check for solution and scope to deliver that solution in LIVE.
- Creating known error database
- Delivering RCA within the stipulated time and closing the problem record once all the associated actions are completed.
- Tracking the changes going on back of the problem records.
- Coordinating with Incident Management team to track the incidents which were raised for Problem record.
- Carrying out RCA activities for PRs. So that workaround can be identified till the permanent solution implemented.
- Establishing Problem management processes, to help streamlined the process.
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