Donor Support Administrator

2 weeks ago

Westlake, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: 9217 AV
**Consultant: **Anneke Viviers
- Assisting Head of Fundraising with administration and data requests
- Assisting with internal quality assurance processes for external service providers
- In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors
- Attending to Service Provider support queries
- Ensuring that Donor Support standard operating procedures are kept up-to-date
- Ensuring that FAQ’s and scripted responses are continuously updated and stored appropriately
- Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance

**Qualifications**:

- Several years of relevant experience and/ or educational background, with NGO experience is advantageous
- Excellent time management skills and attention to detail
- Excellent written and spoken English
- Proficiency in MS Office suite, including Excel
- Experience with CRM systems such as Salesforce
- Excellent interpersonal and organisational skills
- Great affinity to animal welfare

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