Process and Procedure Analyst C
2 weeks ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
**experience and qualifications**:
- Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related
- Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years experience as a Business Analyst I
- Knowledge Required - Basic understanding of developing business cases
- Knowledge of data analysis and interpretation
- In depth understanding of financial data and banking information systems
- Expert knowledge of Excel and Access
- Experience with development and interpretation of reports
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
- In depth knowledge and skills on SQL coding
- **additional requirements**:
**responsibilities**:
- Prevent wastage and identify process improvements to contain and reduce costs
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements
- Facilitate and coordinate the end to end implementation of prioritised and approved projects
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Compile reports that track progress and guide business to make informed decisions
- Compile reports that track progress and guide business to make informed decisions relating to building technical equipment
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
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