Senior Product Specialist

7 days ago

Durban, South Africa Tower Group Full time

An exciting opportunity available for a Senior Product Specialist to be based in Durban. The role will be responsible for providing overall senior strategic direction and implementation of online products in order to increase revenue and market share through online betting offerings, customizing, configuring, and creating new product solutions.

**Minimum Requirements:

- Experience managing/leading a team.
- Valid driver’s license.

Advantageous:

- Relevant Degree/Diploma.
- Experience in a customer service environment.
- Experience in sales or business development.

**Responsibilities**:

- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
- Provide overall leadership and direction in the development of betting platforms.
- Identifying new innovations and assessment of Competitors
- Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress, and coordinating actions.
- Evaluate consumer understanding and insights
- Consumer experience with the Brand and possible enhancements where required.
- Competitor analysis reporting.
- Project lead all product testing before releasing to live environment.
- Market awareness and strong Relationship Management abilities.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Any other ad hoc duties that might be required.
- Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Market research and product development.
- New business ideas and improving current business work practices.
- Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
- Dealing with all betting related queries for clients.
- Analyzing risk and fraud related to the product.
- Analyzing the odds relevance and accuracy.
- Highlighting high risk or high spend/win clients.
- Defining functionality required front and back end of SyX and mobisite/web.
- Reporting on product performance and metrics.
- Assist with completion of the BRD for integration and enhancements.
- Perform testing on functionality and odds of all product releases.
- Key link between Software Development and the business.
- Negotiates commercials relating to the product.
- Creates BRD through collaboration with Betting Product Owner.
- Perform full-cycle testing of product functionality and odds.
- Drive Marketing plans for the product within iBranch/retail.
- Ensure sufficient handover to Betting Product Owner before a live release.
- Review Contracts, looking for additional value or reduction in commercials.
- Setting up strategic meetings with partners to increase figures, implement strategies, add product.
- Dealing with compliance for GB approvals across all provinces.
- Highlighting high risk or high spend/win clients.
- Defining functionality required front and back end of SyX and mobisite/web.
- Reporting on product performance and metrics.
- Assist with completion of the BRD for integration and enhancements.
- Perform testing on functionality and odds of all product releases.
- Key link between Software Development and the business.
- Negotiates commercials relating to the product.
- Creates BRD through collaboration with Betting Product Owner.
- Perform full-cycle testing of product functionality and odds.
- Drive Marketing plans for the product within iBranch/retail.
- Ensure sufficient handover to Product Owner before a live release.
- Review Contracts, looking for additional value or reduction in commercials.
- Setting up strategic meetings with partners to increase figures, implement strategies, add product.
- Dealing with compliance for GB approvals across all provinces.

Skills and competencies:

- Good communication and Interpersonal skills.
- Demonstrates exceptional attention to detail and quality focus.
- Good reporting skills. (Verbal and written)..
- Demonstrates a good understanding of betting procedures.
- Strong sense of accountability.
- Demonstrate market awareness.
- Demonstrate strategic thinking.
- Must consistently deliver on required business results.

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