Bmc Intern

**JOB DESCRIPTION**
SUMMARY AND PRIMARY OBJECTIVES

The intern is responsible for supporting the overall team to meet daily operational goals and metrics, respond to adhoc tasks and support all urgent service delivery requests.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES
- Support the follow up of all system owner requests for remediation.
- Manage the incident queues for both Discovery and CMDB configuration with the oversight of the senior team members.
- Learn and understand the overall BMC solution being supported, question and identify anomalies with intent to solve issues or escalate to senior team members.
- Support all team members with adhoc duties.

**Qualifications and Experience Requirements**
- Experience in a structured methodologies of Incident, Problem, Capacity and Availability management (advantageous)
- Matric.

**Personal Attributes and Skills Required**
- Ability to think and interact logically
- A natural curiosity
- A ‘can do’ attitude.
- The ability to work in a team and to be proactive around self-learning
- Willingness to assist with additional tasks given to the team
- Interpersonal skills
- Good judgment skills
- Good communication skills
- Behavioral traits such as attitude, motivation and time management