X2 Cashiers

Key Performance Indicators will include, but not limited to;
**Cash Receipting**
- Receives payment against services rendered from the Public, by communicating with the customer and attending to specific payment or sale enquiries and/or providing information on prices for specific product
- Collect and counts payment tendered verifying total against amount due and/or seeking identification, checks recording and processes cheque payment
- Issuing receipts reflecting amount tendered and confirms recording with the customer
- In order to ensure customer enquiries and payment transactions are efficiently attended to and accurately processed in accordance with laid down company guidelines

**Cash Reconciliation**
- Reconciles cash received against receipts issued to customers, by separating denominations and commencing with control counting sequence
- Totalling amounts and verifying cash totals to receipts used
- Capturing overnight cheque deposits details, printing receipts against payment tender and recording transactional details on the cheque prior to submitting for further processing
- Verifying cash receipts schedule/ reports against cash cheque totals with the immediate superior and/or attending and rectifying deviations in recordings or counts prior to forwarding for depositing

**Documentation/ Recordkeeping**
- Maintains documentation and records of transactions
- Attaching duplicate receipts and deposit slips to schedules and filing in chronological sequence
- Accessing/retrieving information and records to facilitate resolution of specific enquiries

**Reception**
- Performing all necessary reception tasks in an effective, professional and gracious manner
- Receiving and greeting visitors, determine their needs in a professional manner, offering them refreshments and directing them accordingly
- Sorting and distributing incoming mail, preparing outgoing mail for pick up or courier and organizing courier deliveries
- Monitoring people coming and going through the reception doors and issuing visitors with passes where required
- Being aware of and reporting suspicious activity
- Booking meeting rooms and liaising with the tea ladies about refreshments and catering for meetings
- Answering a high volume of inbound and outbound calls efficiently and maintaining a response rate swiftly in accordance with agreed Aftermarket Solutions standards
- Providing information and assistance to callers
- Taking and relaying messages to relevant parties
- Correcting and updating the electronic telephone directory
- Opening rooms and ensuring the setting up of equipment required in doing
- Ensuring the updating of bulletin boards
- Maintaining regular attendance, personal appearance, punctuality and adherence to lunch and tea times set with co-workers

**Requirements**:

- Grade 12
- Basic proficiency in MS Excel
- 2-5 years Cashier/receptionist experience
- Must handle all counter cash.
- Perform general administrative functions at the branch

**Equity Statement