Dialer Supervisor

**Listing reference**: cartr_000394**Listing status**: Online-
**Position summary**

**Industry**:Telecommunication Services

**Job category**:Other: Banking, Finance, Insurance, Stockbroking

**Location**:Rosebank

**Contract**:Permanent

**EE position**:No

**Introduction**
- Do you want to be part of our dynamic family? Do you have an exceptional ability to manage data and create reports from our dialer system to build collection campaigns? Then I want to hear from you We’re a world-leading listed smart mobility tech company with subscribers across multiple countries.**Job description**

**Duties and Responsibilities**:

- Managing dialer operations: A dialer supervisor must have a strong understanding of how automated dialling systems work and be able to manage and optimize their performance to achieve maximum efficiency and productivity.
- Reporting and analysis: The dialer supervisor must be able to generate reports on dialer performance and analyse data to identify trends, patterns, and areas for improvement.
- Communication: The supervisor must be able to communicate effectively with agents, other supervisors, and management to ensure that the dialling system is being used effectively and that any issues are addressed promptly.
- Process improvement: The dialer supervisor must be able to identify opportunities for process improvements and make recommendations for changes to improve efficiency and productivity.

**Minimum requirements**
- Overall, the dialer supervisor plays a critical role in managing the outbound call centre operations and ensuring that the dialer system is used effectively to achieve business objectives.- 2 to 5 years’ experience within a debtors and collections industry is a
- **Must