Switchboard Operator

**Job Duties/Responsibilities will include**:
Responsible for the operation of the switchboard which includes answering immediately, transferring of calls to appropriate person and messages taken.
Ensures relevant telephone system administration is up to date.
Ensures alarm and emergency standby lists are up to date and accurate.
Maintains client service principles to ensure client expectations are met.

A Grade 12 or equivalent qualification.
Previous experience in a similar environment will be an advantage.
Willingness to work shifts in accordance with the requirements of the unit.
Display solid knowledge of switchboard systems and operations.
Knowledge of Microsoft Office suite will be an advantage.
Solid knowledge of hospital emergency procedures.
The ability to communicate clearly and concisely and to listen attentively.
Displays a team approach by participating actively and cooperatively with team members.
Good accuracy and attention to detail skills in order to maintain high standards in work output.
Maintains a customer-focused mindset that acknowledges the value of the customer.
The ability to identify and demonstrate company values.
Utilises self-management techniques in order to proactively improve own performance.