Sales Consultant

2 months ago

Johannesburg, South Africa Nedbank Full time

**Requisition and Specialist Recruiter Information**
- REQ 136549 - Twanette Coetser- Closing Date - 31 October 2024**This is a PIPELINE advert**

**Cluster and Location**
- Total Business Banking and Retail - Consumer Banking- Johannesburg and Surrounding areas- Career Stream- Sales
- Leadership Pipeline- Manage Self: Technical
- FAIS Affected- FAIS Affected - Yes**Sales Consultant - Pipeline**

**Job Purpose**
- To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.**Responsibilities**:

- Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
- Finalise client transactions by ensuring client signature for final product accepted.
- Improve performance based on management guidance and feedback.
- Obtain referrals from existing clients and in branch staff through collaboration.
- Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
- Assist and collaborate with segment colleagues (i.e. Relationship
- and Business Banking) with activations to ensure new business opportunities are fulfilled.
- Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
- Resolve client queries by following business procedure and keeping client informed.
- Educate clients on the product offering by presenting them with the relevant information.
- Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
- Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
- Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
- Act as client's banking partner by taking responsibility for providing regular feedback.
- Ensure retention of clients full banking relationship through client service and client contact.
- Plan and implement effective prospecting activities by identifying and responding to business opportunities.
- Schedule work according to action plan from manager in order to meet business objectives.
- Enable managerial sales consolidation by reporting daily sales statistics.
- Improve the quality of work by using the managerial recommendations.
- Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
- Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
- Support the achievement of the business strategy, objectives and values.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Minimum Experience Level- Minimum of 2 - 3 years in a Customer Service / Client facing role
- Minimum of 2 - 3 years' experience as a Sales Consultant with Relationship Management experience
- 2 - 3 years Retail Banking experience a must

**People Specification**
- Matric / Grade 12 / National Senior Certificate
- NQF Level 5 or Higher in a Financial, Baking or Business-related role
- 120 FAIS Credits

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Leveraging a Winning Sales Strategy
- Advancing Sales Discussions
- Building Trusting Relationships
- Targeting Sales Opportunities
- Qualifying Sales
- Building Networks
- Driving for results
- Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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