Embroidery Operator

Our retail stores personify our vision and focus on providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

The Embroidery Operator is responsible for accurately embroidering stock items, meeting customer requirements and ensuring that every customer is looked after brilliantly when in store.

**The main responsibilities of the role include**:

- Analyzing and understanding project specifications and customers’ needs before starting each embroidery project.
- Deliver high-quality embroidery that meets delivery times, with exceptional attention to detail.
- Set up and run the Embroidery Machine efficiently and effectively with all the correct threads.
- Frame the garments accurately and according to the customisation sheet and customer requirements.
- Look after the embroidery machine and conduct basic maintenance to ensure the machine is in order and runs smoothly.
- Building and maintaining strong relationships with new and existing customers.
- Ensure all our products are always well stocked and merchandised to the highest standard.
- Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
- Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
- Available to work on weekends when required.

**The experience we’re looking for**:

- Preferably 2 years’ experience as an Embroidery operator or machinist
- Well-spoken with an excellent telephone manner.
- Fluent in spoken and written English
- Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

**The type of personality that will excel**:

- Exceptional attention to detail
- A “go-to” person on whom people can rely.
- Great time-management skills, with an attitude of doing whatever it takes to get the job done.