Business Sales Representative

2 weeks ago

Durban, South Africa Telesure Investment Holdings Full time

**JOB PURPOSE**

The Business Sales Representative develops relationships with customers to
enable growth within the Business Insurance channel. Alongside meeting the
required metrics set out by business, this role will be able to quote, sell and
underwrite in accordance with business requirements.

**RESPONSIBILITIES**

**Business Development**

Monitor and assess sales and market data for a specific geographic region that
will assist management in identifying areas in the market where business can be
developed.

**Customer Relationship Development / Prospecting**

Make calls (by telephone or in person) to allocated customers to develop new
relationships. Act as a first point of contact for resolving customer queries and
complaints.

**Customer Needs Clarification**

Set clear objectives for each sales call or meeting; use standard materials to
make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further
information or explanation.

**Sell Customer Propositions**

Identify the products or services that best meet the customer's stated needs, use
personal expertise to propose quantities and product configurations, explain the
selection to the customer, and invite the customer to make a purchase at the
standard price/terms and conditions of sale.
Negotiate agreement with the customer and internally with commercial
colleagues to ensure that customer requirements are met.

**Sales Opportunities Creation**

Identify potential customers by obtaining information, referrals, and
recommendations from existing customers and other contacts and/or through
participation in trade shows and conferences.

**Performance Management**

Prioritise own workflow and ensure work is completed to the required standards
of productivity, quality and timeliness; use performance management systems to
improve personal performance.

**Operational Compliance**

Develop knowledge and understanding of the organisation's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorisation from a supervisor or
manager for any exceptions from mandatory procedure.

**Personal Capability Building**

Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or
maintain external professional accreditation where relevant to improve
performance and fulfill personal potential. Maintain an understanding of relevant
technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media.

**BEHAVIORAL COMPETENCIES**

**Communicates Effectively**

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens
attentively and takes an interest. Keeps others well informed; conveys
information clearly, concisely, and professionally when speaking or writing.

**Drives Results**

Consistently achieves results, even under tough circumstances. For example,
regularly pushes self to achieve outstanding outcomes; consistently establishes
bold goals for own performance; is passionate about excellent results and
significant contributions. Shows great tenacity to complete goals/initiatives in a
timely way.

**Persuades**

Uses compelling arguments to gain the support and commitment of others. For
example, positions and packages ideas so that they will resonate strongly with a
wide variety of stakeholders. Uses strong logic and compelling evidence. Works
with others to find creative win-win solutions; achieves consensus through
compromise.

**Action Oriented**

Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes immediate, decisive, independent
action to resolve issues or problems. Persists as needed. Quickly and
consistently identifies and pursues beneficial new opportunities.

**Ensures Accountability**

Holds self and others accountable to meet commitments. For example, tracks
performance and strives to remain effective, learning from both successes and
failures. Readily takes on challenges or difficult tasks and has reputation for
delivering on commitments.

**Interpersonal Savvy**

Relates openly and comfortably with diverse groups of people. For example,
recognises even subtle social cues and nimbly responds to others' needs and
preferences. Helps to defuse difficult interpersonal situations by showing high
levels of tact, sensitivity, and consideration. Builds rapport with ease.

**Being Resilient**

Rebounds from setbacks and adversity when facing difficult situations. For
example, has excellent composure and professionalism, even in very difficult situations; acts as a steadying force or role model for others. Skillfully
overcomes obstacles, learns from failures, and uses t

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