Supervisor - Sports Betting Shop

**Duties and Responsibilities**:

- Supervise, and inspire the Cashiers team providing guidance, training, and support to maximize their performance, productivity, and professional growth
- Performance Management: Set performance expectations with the established key performance indicators (KPIs), and regularly monitor Cashier/Teller performance, providing feedback, coaching, and recognition to drive excellence
- Performance Coaching and Feedback: Provide ongoing coaching, feedback, and guidance to team members, helping them identify areas for improvement, develop skills, and maximise their potential
- Performance Improvement Plans: Identify underperforming team members, develop and implement performance improvement plans, and monitor progress to ensure performance goals are met
- SLA Management: Take ownership of Service Level Agreements (SLAs), making sure that the team understands the performance targets and ensuring that the team consistently meets or exceeds agreed-upon service delivery timelines
- Problem Resolution: Act as a point of escalation for complex issues or customer complaints, working closely with team members and relevant stakeholders to ensure prompt and satisfactory resolution
- Quality Assurance: Support team in maintaining quality standards, by working closely with the Sportsbook QA and conducting regular audits and assessments. Provide accurate and consistent feedback to the team on identified quality improvement areas
- Leadership Development: Cultivate a culture of continuous learning and development within the team, supporting the growth and advancement of individual team members, and identifying future leaders

**Qualifications**:

- Resident in North West Province
- Grade 12 or equivalent
- Previous experience in a Team Leadership role - Minimum 2 years
- Passion for sports and strong knowledge of various sports, teams, and leagues
- Excellent understanding of sportsbook processes and odds calculations
- Strong leadership and team management skills, with a track record of motivating and developing high-performing teams
- Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with team members and stakeholders at all levels
- Solid problem-solving and decision-making abilities, with a proactive approach to finding solutions and driving results
- Proficiency in using sportsbook platforms, trading tools, and related technologies
- Strong organisational and time management skills, with the ability to prioritise tasks, meet deadlines, and handle multiple responsibilities
- Flexibility to work 24/7 shifts, including evenings, weekends, and holidays, based on operational needs
- Proof of address
- CV
- Qualifications
- SA ID

Application Deadline: 2023/07/10