Pharmacy Manager

Closing date: 15.03.2023

**Role profile**

Role title

Pharmacy Manager

Division

Hospital Division

Location

Netcare Kingsway Hospital

Reporting structure

Directly to the Hospital Manager and indirectly to the Regional Pharmacy Manager

**Role summary**

The Pharmacy Manager will be responsible for ensuring the development and implementation of a strategy for the pharmacy department in line with Netcare Pharmacy Division’s strategic themes.

The incumbent will further manage all related pharmacy services and activities according to the policies, procedures, philosophy and objective of the Netcare Group.

**Key work output and accountabilities**
- Manage, advice and influence the delivery of cost effective, quality patient pharmaceutical care in the hospital pharmacy environment.
- Effective management of the pharmacy within the legal compliance of the South African Pharmacy Council and the Good Pharmacy Practice in South Africa.
- Ensure that the pharmaceutical standards, clinical pharmacy services, quality assurance and risk management are maintained within the hospital.
- Exercise the responsibilities of the ‘Responsible Pharmacist’ in the hospital for all areas where pharmaceuticals are stored e.g.: wards, theatres and the pharmacy department.
- Act as a custodian for the management of Schedule 5 and 6 drugs as per legal requirements and related administrative and house-keeping tasks.
- Manage the pharmacy financials as well as understanding the financial fundamentals, indicators and drivers of the healthcare business.
- Ensure control over the financial dimensions of the pharmacy, including accurate and timeous reporting of pharmacy financial statistics to Pharmacy and Finance Division Operations Centre.
- Effective management and audit compliance of the Netcare stock system policy and procedure. This relates to all ethical, surgical and third party stock.
- Manage all aspects of the hospital billing department including the timeous billing of discharged files (DNYB) and billing audit results.
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone pharmacy talent.
- Facilitate effective change and conflict management.
- Ensure professional conduct and appearance of staff.
- Develop talented pharmacy leaders and high performers.
- Promote staff wellbeing.
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty.
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals.
- Foster an effective working relationship with service providers.

**Skills profile**

**Education**
- A relevant Pharmaceutical qualification (B.Pharm Degree or Dip.Pharm) at a NQF level 7.
- Registration with the SA Pharmacy Council.
- A relevant management qualification will be advantageous.

**Work experience**
- A minimum of 2 years experience in the management of a private hospital pharmacy.

**Knowledge**
- Advanced level of Computer literacy.
- Sound financial knowledge and the ability to interpret financial data.

**MANAGERIAL/ SPECIALIST SKILLS**

Coaching Others*

The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change*

The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development*

The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of *internal and external customers.

*_Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship_

Adapting and Responding to Change

Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

**Values and behaviours**

Net