Saas Administrator

3 weeks ago


Cape Town, South Africa First Point Group Ltd Full time

28248

Posted: 18/03/2024
- Negotiable- South Africa, Cape Town, South Africa Cape Town- Permanent- Role: SaaS Administrator
- Budget: R50 000PM + benefits
- Location: Cape Town
- ?? Join Our Innovative Team as a SaaS Administrator ??- Key Responsibilities:

- Process Planning:
- Utilize tools such as MS Visio, Kanban Board (Target Process), and SharePoint for efficient planning.
- Process Availability:

- Generate overviews according to given SLAs to ensure seamless operations.
- Build Modules for Internal Customers:

- Collaborate with cross-functional teams to understand demands and document requirements.
- Develop innovative solutions using tools like MS Visio and other mockup tools.
- Document Own Developments:

- Maintain up-to-date documentation and Wiki entries.
- Report progress during weekly scrum calls and create comprehensive user documentation in English.
- Support Users:

- Handle ITSM Helpdesk tickets and user requests promptly.
- Report abnormal situations and concerns about systems during Application Team calls and meetings.
- KPIs:

- Deliver professional, zero-maintenance software within specified timelines.
- Find efficient solutions for complex requests and demonstrate self-driven project work within defined boundaries.
- Key Business Contacts:

- Internal: All functions at AMP and AGP
- External: Decision-making authority for new tools, external developments, and off-the-shelf software in agreement with the Application Manager.
- Decision-Making Authority:

- Empowered to decide the best way to fulfill demands from internal customers within given guidance.
- Authorization for new tools, external developments, and off-the-shelf software in consultation with the Application Manager.
- KNOW HOW:

- Education & Training:

- Graduate in Computer Science or Information Systems; or equivalent experiences.
- Proficient in Kanban and Scrum methodologies (use of Target Process).
- Microsoft Active Directory administration.
- Familiarity with Microsoft Visual Studio 2017 (or newer) and Team Foundation Server.
- Securely access and use SQL Server 2016 (or newer).
- ITSM Helpdesk and SharePoint Wikipedia system proficiency.- **Experience**:- Competencies:

- Ability to identify the best way to fulfill demands given by the business.
- Proactive in researching new functions and options to continuously improve introduced solutions (Usability, Performance, and Maintenance).
- Excellent teamwork skills, including working with international teams and different skill sets.


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