Mda Specialist

**MDA Specialist**

**Primary Purpose of the Job**:
To improve the operational performance of the business through the effective management and optimisation of the MDA / MRI Property Central (“System”) and business processes related to the System.

**Key Performance Areas (KPA’s)**

**Standard Operating Processes**
- Document Standard Operating Procedures (SOP) and maintain with regular revisions.
- Manage user access rights in accordance with business policies and audit twice a year in accordance with audit requirements.

**Internal Customers / Stakeholders**
- Establish good rapport with users to identify business requirements.
- Responsible for System training, adopting a blended approach:

- Conduct regular induction, refresher and ad hoc training sessions countrywide.
- Develop training material and ensure all training material is kept up to date.
- Support, guide and assist all users with MDA related queries and support.
- Analyse the data to investigate and verify cause-and-effect relationships. Determine what the relations are and attempt to ensure that all factors have been considered. Seek out the root cause of the System weaknesses.

**System optimisation, utilisation and maintenance**
- Optimise system and database performance conferring with MDA analysts, developers and Internal IT teams.
- Sustained data quality through effective quality management and audits (exceptions reports) on database information.
- Monthly billing run and financial close off, including maintenance of database integrity with regular integrity checks (after business hours).
- To ensure regular data quality monitoring in the database is done.

**System integration**
- Assist with integration requests and advise on best practices when interfacing with MDA / MRI Property Central
- Subject matter expert for System related data requirements

**Reporting**
- Liaison with BI developer in creating of BI reports based on business requirements.
- Prepares business reports by collecting, analysing and summarising information.

Job Knowledge:

- Knowledge of MDA / MRI Property Central (essential)
- Knowledge of change management (essential)
- Knowledge of computer systems and software and the ability to effectively manage the optimization of processes and procedures to optimize System performance.
- Knowledge of relevant legislation (essential)
- Design, define and documentation of business processes (essential)

Job Related Skills:

- Interpersonal skills (essential)
- Planning and organising skills (essential)
- Problem solving skills (essential)
- Analytical skills (essential)
- Conflict management skills (essential)
- Ability to communicate across levels and functions (essential)
- Business process writing and implementation (essential)

Job Experience:

- 3 Years - Operational implementation and adoption of software systems
- 3 Years - Implementation of business processes
- 1 Year - SQL scripting (advantageous)
- 1 Years - Power BI or other BI tools (advantageous)

Education
- B.Com Business Science or similar

Competency Requirements: Essential
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Deciding and Initiating Action
- Planning and Organising
- Analysing

Desirable
- Adapting and Responding to Change
- Working with People
- Presenting and Communicating Information
- Persuading and Influencing