Guest Relations Officer Wnr2956s

2 weeks ago

Grahamstown, South Africa HotelJobs.co.za Full time

**A 5 Star Private Game Reserve is looking for an experienced Guest Relation Officer**

Qualification: Hotel Management Diploma/Certificate _or equivalent_

2 years working experience in Front of House or similar position at a 4/5 Star Reserve

**_ Key Performance Areas of this position include_**:

- Primary purpose of the job: To work with an assistant or Lodge Manager to provide support I in the daily operations of a lodge_
- Housekeeping Checks done according to set Standards
- Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
- Making sure Meal standards are adhered to before meals leave the kitchen
- Checking guests in and out, and taking care of guests requests and needs during their stay
- Act on guest’s requests for additional services and supplies
- To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
- Assist with Stock Counts and Weekly and Monthly Reports

**Competencies Required**

English** - **Well Spoken and Presentable

Customer Focused

upselling

Computer literate on MS office (intermediate level excel)

knowledge of GAAP and OPERA

Good guest relations with knowledge of Hosting/Butler skills

Driver’s Licence

Contributing to team success

An eye for detail and good common sense

Good knowledge of Food & Beverage Service, Housekeeping & Front Office

Please forward a full CV, written references and a recent photo

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