Administrative Clerk: Litigation

Who We Are
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
What will you do?
The Administrative Clerk will serve as the support function within the Litigation business unit to various Litigation Managers and administrative duties in general. The incumbent will be responsible for follow-up on processing activities to ensure a high quality of service is provided. Focus will be placed on non-core activities of claims handler responsibilities. What will make you successful in this role?
Generic
- Gather outstanding information and documentation, which could not be obtained by FNOL department
- Receive external correspondence (such as physically mailed documents).
- Allocation of incoming documents to the claims file (e.g., Unidentified claim or mail with reference numbers missing).
- Document management in terms of scanning and indexing.
- Filing (transitional role).

**Specific to Litigation Manager**:

- Appointing external Service providers and providing Service Providers with access to SANTAM’s systems as well as gathering and providing outstanding claims documents to service providers.
- Effective Diary management in terms of AJS (Claims System) and Guidewire ClaimCenter.
- Ad hoc tasks pertaining to the validation and updating of Management Info.
- Management of Broker enquiries.
- Updating of notes on operating system (AJS) and Guidewire ClaimCenter.
- Updating of claim profiles and segments.
- Liaise with brokers, administrators, underwriting and other relevant parties to the claims process.
- Providing excellent professional service to all relevant parties, both Internal and External.

**Specific to allocation of monies**:

- Liability/recovery: responsible for allocation of incoming monies/cashier functionality (i.e., capital on claims recovery, insured excess on liability claim).
- Prepare payments requests.
- Preparing JDE requisitions

Qualifications and Experience
- Matric/ Grade 12
- Minimum 2 - 5 years’ experience in the insurance industry
- Legal Secretary or Para-Legal qualification (Advantageous)

Knowledge and Skills
- Expert knowledge of Persetel, AJS and ClaimCenter will serve as an advantage
- Thorough knowledge of Civil Litigation Process required.
- Experience working in an attorney firm will serve as an advantage.
- Product Knowledge: Short Term Insurance
- Proficient in JDE transitioning.
- Planning and executing skills
- Communication skills (Proficient in verbal and writing)
- Telephonic skills
- Time management
- Proficient in MS Office especially Excel
- Insurance product knowledge
- General understanding of Civil Litigation Process

Personal Attributes
- Client Service Orientation
- Analytical Thinking
- Informational Seeking
- Directiveness
- Flexibility
- Initiative Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Turnaround time