Head of Operations

2 weeks ago


Durban, South Africa Pollock and Associates Full time

Head of Operations Bank/Fin Services/Insurance ~ Call Centre BPO
Durban - Kwa Zulu Natal - South Africa
You will be required to lead and optimize the performance, productivity, and profitability of our Outsourced Debt Collection business in the US market. This leadership position will play a crucial role in driving significant growth and ensuring organizational effectiveness within the South African operations. You will have a minimum of 5 years of proven leadership experience in a business with 300+ staff in the Outsourced Debt Collection sector, ideally supporting international markets.
Essential that you are prepared to work American working hours.
You will possess a deep understanding of the Outsourced Debt Collection sector and a track record of managing and optimizing operations. Knowledge of ISO27001 and PCI standards is essential, as is prior experience in international BPO. A critical aspect of this role involves designing debt collection strategies aligned with specific client, book, and campaign requirements, as well as a thorough understanding of US debt collection legislation.
In addition to overseeing day-to-day operations, you will work closely with the management team to develop and implement organizational strategies, policies, and practices. They will actively support business development activities to drive growth, manage revenue and costs to meet profitability targets and collaborate with the wider business to drive Continuous Improvement and digital transformation for clients.
This role requires composure under pressure, a deadline-driven approach, and the ability to thrive in a fast-paced environment. You should be an entrepreneurial thinker with a high level of determination, ensuring success in driving the business forward.


  • Head of Operations

    1 month ago


    Durban, South Africa Pronel Personnel Full time

    An amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Durban. Reporting to the CEO. Providing leadership, direction and driving operational performance. Logistics / Shipping industry preferred. - Providing overall leadership for the operation setting operational priorities, - Accountable for the management and...

  • Head of Operations

    1 month ago


    Durban, South Africa Pronel Personnel Consultants Full time

    Pronel Personnel Durban, South Africa Senior 9 to 10 years Cost to company Full Time **Skills**: - OperationsFinanceMicrosoft Office **Industries**: - Security **Description**: An amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Durban. Reporting to the CEO. Providing leadership, direction and driving...

  • Head of IT Operations

    1 month ago


    Durban, South Africa Talented Recruitment Full time

    Head of IT Operations required to lead a team of IT professionals and work closely with various departments to ensure seamless technology delivery. This role will support the Chief Technology Officer (CTO) in executing and managing the company's IT operations in alignment with the defined technology strategy. This role is responsible for overseeing the...

  • Head of Dailer

    2 days ago


    Durban, South Africa ABC Worldwide Full time

    Job Description: Head of DailerJob Responsibilities: Develop and implement strategies for optimizing dailer performance Lead and manage a team of dailer specialists Monitor and analyze dailer metrics to ensure efficiency and effectiveness Collaborate with WFM team to forecast and plan dailer activities Identify...


  • Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and...


  • Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and...


  • Durban, South Africa Pro Talent Full time

    Our client, a global manufacturing company is looking for a FSS (Financial Shared Services) Head. Based in Durban or JHB. The purpose of the position is to set the strategy for - and lead delivery of Finance operations through the establishment of centralized Accounting Hubs (Kenya and South Africa). This is a large transformation with major impact across...

  • Head: Security

    1 month ago


    Durban, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

  • Head of Compliance

    4 weeks ago


    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The Head of Compliance's role is dedicated to identifying risks and managing compliance within the business. The Head of Compliance will guide the Executive and Management in discharging their duties in compliance with applicable laws, rules, codes, and standards. This role performs the following activities to prevent...

  • Head Baker

    4 weeks ago


    Durban, South Africa Crew Life at Sea Full time

    Job Summary: We are seeking an experienced and talented Head Baker to join our culinary team on board our cruise ship. As the Head Baker, you will be responsible for leading the bakery department, overseeing the production of a variety of baked goods, and ensuring the highest standards of quality and taste. Your exceptional baking skills, leadership...

  • Head of Department

    1 month ago


    Durban, South Africa Richfield Graduate Institute of Technology Full time

    **INTERNAL VACANCY** The following **CAREER OPPORTUNITY** is available: HEAD OF DEPARTMENT: SUPPLY CHAIN MANAGEMENT **DEPARTMENT: LOCATION**: **ACADEMICS KZN/GAUTENG/CPT** **PURPOSE OF THE POSITION**: As a senior academic of a Richfield Faculty responsible for a department’s academic provisioning and delivery across campuses, the HOD will manage the...


  • Durban, South Africa Unitrans Recruitment Full time

    **Job Advert Summary**: An opportunity has become available for a high caliber Operational Supervisor within our operations. Please refer to the minimum requirements, duties and responsibilities below for further information about this position. **Minimum Requirements**: - Diploma in Supply Chain/ Logistics or relevant - Sound knowledge of technical aspects...

  • Head IT

    1 month ago


    Durban, South Africa HR Genie Full time

    Head IT / CTO We are looking to appoint a Head of IT, or CTO who will provide strategic oversight on the companys systems architecture. A dynamic and experienced individual would be preferable, located in the Durban / Umhlanga areaJob function:Review and align the Technology Strategy with the business goals and objectives Communicate IT strategy to...

  • Head IT

    3 weeks ago


    Durban, South Africa HR Genie Full time

    Head IT / CTO We are looking to appoint a Head of IT, or CTO who will provide strategic oversight on the companys systems architecture. A dynamic and experienced individual would be preferable, located in the Durban / Umhlanga area Job function: Review and align the Technology Strategy with the business goals and objectives Communicate IT strategy to...

  • Head of IT

    4 weeks ago


    Durban, South Africa HR Genie Full time

    Durban Market Related Plans the Technology strategy to innovate and develop internal technology and external technology platform to align with the business strategy and create a market differentiator in organizations product. This executive role leads and develops technology infrastructure, eliminates security risks, increases customer and user...


  • Durban, South Africa Pollock and Associates Full time

    Head of Collecions & Credit Risk Bank/Fin Services/Insurance Durban - Kwa Zulu Natal - South Africa We are seeking an experienced, results-driven, and strategically minded individual to fill the role of Head of Collections and Credit Risk. This key leadership position involves providing strategic direction to the Collections and Credit department, ensuring...


  • Durban, South Africa University of KwaZulu-Natal Full time

    **The University of KwaZulu-Natal (UKZN) is committed to Employment Equity** **RE-ADVERTISEMENT** **EXECUTIVE MANAGEMENT VACANCY** The University of KwaZulu-Natal (UKZN) is situated in the subtropical seaside city of Durban and in the Midlands city of Pietermaritzburg, capital of the province of KwaZulu-Natal, South Africa. The University is one of the...


  • Durban, South Africa Sandi Crowther Recruitment Full time

    Umhlanga. Opportunity exists for a Vessel Operations Manager within a Ships Agency to join well-established concern operating internationally. Managerial experience and Ships Agency background is essential.Responsibilities:Liaise with Head Office regarding berthing of vessel in DurbanCheck with the port regarding berthingUpdating Head Office when vessel is...

  • Specialisation Head

    2 days ago


    Durban, South Africa Hire Resolve Full time

    Hire Resolve is partnering with a leading company in the Sugar Production Industry to fill the position of Specialisation Head (Engineering). As the Specialisation Head, you will be responsible for overseeing and leading the engineering department to ensure efficient and effective operations.Responsibilities: Develop and implement long-term strategies and...


  • Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our ENVISION2030 strategy, DUT - s DNA has two strands, namely ‘people-centred and...