Scrum Master

**Company Description**
iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

Are you ready to take the helm and steer our teams toward success? We're seeking a passionate Scrum Master to join our ranks and champion agile principles like a pro.

If you are passionate about fostering collaboration, removing impediments, and empowering teams to reach their full potential, then this is your moment to shine.

**So, what will you do?**

As a Scrum Master, you'll be the awesome leader and facilitator for the Scrum Team. Your main goal is to make sure that teams always stick to the values and practices of Scrum/Kanban. Along with creating a collaborative atmosphere, you'll be coaching, guiding, and promoting Agile methods within the team and when interacting with other stakeholders. Your role includes helping with the delivery of product operations and development teams in the product management framework at iKhokha.

Got your Scrum senses tingling? Keep reading, the adventure at iKhokha awaits

**In addition to the above, you will**:
**Agile Principles, Scrum / Kanban**:

- Guide the team and the organisation on how to use Agile/Scrum practices and values to improve customer service and user experience.
- Responsible for facilitating the adoption, implementation and sustainability of agile principles, processes, and practices; By supporting and coaching product owners, scrum teams and other interested stakeholders and integrating agile principles into team practices and work products.

**Team Formation**:

- Build a safe and trusting environment where conflict can be managed in a healthy way without fear of blame
- Facilitate and improve communication, collaboration, decision making and conflict resolution
- Facilitation of all Scrum ceremonies (Daily stand-ups, Sprint Planning, Sprint Review, Retrospectives and Product Backlog Refinement)
- Guide team in establishing normalised estimations and help them base sprint commitments on average velocity.
- Support the Product Owner, Scrum Team, and Support team in DevOps management, and ensuring timely resolutions for technical issues; customer facing.
- Coaches the team on self-organisation to fill the intentional gaps left in Agile/Scrum frameworks and increase accountability in the team.
- Providing all support to the team using a servant leadership style wherever possible leading by example.

**Drive Product Delivery**:

- Facilitate getting the work done without coercion, assigning, or dictating the work ensuring that the team maintains focus on quality and continuous delivery
- Ensure visibility of impediments using an Impediments Wall and Facilitate the removal of impediments each Sprint
- Shield the team from external interferences and the uncontrolled injection of work
- Help teams and individuals clarify goals and actions to achieve them
- Assist with internal and external communication, improving transparency, and radiating information
- Support the Product Owner in prioritising the backlog regularly, making sure the highest valued items are being worked on each sprint.
- Support the Product Owner in tracking changes to scope and communicate these changes to relevant stakeholders.
- Support the Product Owner and team in release planning and preparation.
- Generate and maintain team metric, keeping track of and communicating Sprint scope and commitments, impediments to progress and overall sprint performance (i.e.: velocity, lead time etc)
- With the Product Owner and other stakeholders, assist in the facilitation of the end-to-end product lifecycle, closely communicating and collaborating with supporting functions such as data and analysis, sales, marketing and customer support.

**Qualifications**
- Degree/Diploma or other relevant qualification.
- A Scrum Master certification (CSM) is preferred

**Deal Breakers**:

- 2 years’ experience as part of an Agile software delivery team in the role of a Scrum Master
- Agile principles, values and the Agile Manifesto together with the Agile software development methods: Scrum, Kanban, Lean
- Scrum values, roles, theory and practices, servant leadership, facilitation and presentation, mentoring, conscious communication, conflict resolution, continuous improvement, collaboration and transparency
- Documented patterns and techniques related to the Scrum approach (i.e. Burndown techniques, Retrospective formats, handling bugs, etc.)
- Group facilitation approaches (i.e. conflict resolution, effective team work, etc.)
- Experience and/or knowledge of implementing Agile at scale (i.e. LESS)
- Strong understanding of Mobile Application developments and interacting with development on Android, iOS and App Gallery.
- Experience with Release Train management and S