Reservations Manager

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

In short, a super opportunity for a motivated Reservations Manager to join the team

Through diligent yield management, actively contribute towards revenue generation through effective management of the reservations system. Provide current, accurate information on both the internal reservations situation and the external climate whit which the the department operates. Involved in aspects of DOT sales and marketing, including strategic planning, promotion, distribution and research.

Qualifications and Experience
- Matric
- Applicable Tertiary Qualifications will be advantageous
- Minimum 2 years experience in the same or similar position in the luxury hotel sector
- Familiar with all the duties and procedures in the Reservations department in a hotel
- Sound Opera Knowledge

Duties and responsibilities

Management
- Pro-active involvement in the sales and reservations of all properties through the direct channels available.
- Understanding and maintaining the integrated systems within a hotel, their policies and procedures
- Track sales programs / promotions and provide feedback to management to further enhance sales
- Participate in the preparations of strategic plans for the hotel
- Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management
- Ensure effective communication amongst the individuals within the department as well as between other departments in the group.
- Ensure that all information cascaded down from Group Support Services and the Travel Support Manager is shared with all the employees reporting to you
- Ensure that Group Support services and Travel Support Manager are aware of incidents or changes on the Properties that might affect other parts of the company or other properties

Operations
- Knowledge or room availability at all times, for future and present dates
- Ensure maximum availability promoted on Opera
- Ensure weekly arrivals are confirmed with payment
- Making reservations for direct clients on Opera
- Upsell using suggestive and selling techniques
- Maintain effective communication with the Front Office staff and Host Manager regarding group arrivals
- Maintain high level of destination knowledge and tourist information
- Maintain knowledge of special/rates/offers/promotions
- To investigate and take prompt action regarding queries and complaints
- To take control of reservations and payments for VIP bookings

Administration
- Promotion of VNL Club signups and training regarding VNL Leisure Club staff
- Ensure accurate capturing of all information on Opera by all staff within the direct Reservations Department
- Ensure that any special requests or preferences by guests are noted correctly on Opera and communicated to all other departments affected
- Assist the revenue manager with reporting where applicable
- Opening rooms on availability grid in order to accommodate reservations
- Compiling and maintaining of departmental SOP's

Financial
- Follow up any outstanding payments by guest before arrival
- Ensure that the Package Potentials and Manplan within your division are always within optimal levels to ensure maximum productivity within the budget, and if not, report to the travel support manager

Human Resources
- Ensure that the correct 'on-boarding processes ' are followed for all new recruits within your division
- Ensure that the correct 'exiting processes' are being followed for all employees within your division
- Hold regular on-the-job training and coaching sessions to ensure that staff perform their duties efficiently
- Conduct probationary and performance reviews timeously
- Accurate complete HR status forms and submit before the deadline
- Train, develop and motivate all staff within your department
- Setting and implementing performance standards that will ensure absolute guest satisfaction
- Ensure the dress code procedures in your department is in place and all staff are neat and tidy
- To ensure that fair and equitable discipline is applied
- Manage your staff OPS files

**Desired Skills**:

- reservations
- opera
- Revenue Management

**Desired Work Experience**:

- 1 to 2 years Accomodation
- 5 to 10 years Reservation & Ticketing Clerk

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