End User Computing Technician

3 weeks ago


Durban, South Africa SITA Full time

To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure,

ensuring that the clients requirements are always met and their expectations exceeded.

**Key Responsibility Areas**
***
Provide first and second level LAN & desktop support. Install and configure new IT equipment. Implementation,

customisation and maintenance of the remote software deployment. Provide support to the enterprise’s local IT and

software resources. Provide LAN & desktop advisory services to clients.

**Qualifications and Experience**

***

Certificate OR as a separate certification (expiry irrelevant).

**Experience**:At least one-year corporate experience in the Service Management / End User Support Environment,

OR Call Centre Agent experience with 1 - 2 years relevant experience in the End User Computing services and

related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating

to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.

Maintenance and support to ensure the availability of the services according to prescribed procedures, policies,

standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within

End User Computing and all related LAN infrastructure.

**Technical Competencies Description**

***

User Computer and LAN infrastructure principles and topology, Internet protocols, services. Routing and switching

technologies. ITIL. Procedure, Policies and standards.

**Other Special Requirements**

Must be in possession of a valid driver’s license and have own vehicle available for business use. Will be required to

perform standby duties. May be required to perform Call Coordination and or Remote Support duties.

**How to apply**

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;

1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”

3. Login using your username and password

**Closing Date: 18 January 2023



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