Technologies Service Agent, Cape Town
2 weeks ago
Our client is looking to secure the permanent services of a Technologies Service Agent.
**Education,**
**experience, and competencies required.**
- Grade 12 (minimum)
- Relevant Sales/Marketing qualification advantageous
- Three years’ experience in a similar role.
- Logistics, importation, customs and clearing experience with regards to the supply of products from a foreign country.
- Experience in quoting and costing.
- Highly motivated individual
- Networking and communication abilities
- Strong organizational skills
- Computer literacy.
- Ability to work in a highly pressurised environment.
- Experience on a CRM system will be advantageous.
- Well organized with an attention to exacting detail
- A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
- Strong communication skills at all levels, both written and oral
**Duties and responsibilities**
- Negotiate preliminary contracts with customers.
- Develop customer accounts and offer additional value-added services
- Communicate sales or service opportunities and customer concerns or suggestions
- Ensure that RFQ forms are filled out correctly and submitted in an efficient manner
- Manage group service accounts
- Work with the technical team to ensure customer project requirements are met
- Stay abreast of OEM’s product and service offerings
- Communicate with suppliers and OEM’s efficiently and timeously
- Advise the Divisional Manager should there be any challenges with suppliers and OEM relationships and accounts.
- Provide back office with the correct and relevant documentation to load new suppliers.
- Assist Technical Service Agent Team Leader with day-to-day administrative duties including costings, quotes, close outs and capturing of job-related documentation.
- Manage and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs
- Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
- Arrange logistics, importation, customs and clearing for imported products
- Use the latest updated pricing model inputs.
customer service|logistics, importation, custom|sales|technologies service agent
For more information please contact:
Lientjie Kloppers
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