Residential Host

**Job ID**: 67282**Date Posted**: Posted 3 hours ago**Location**: Camps Bay**Job Title**: RESIDENTIAL HOST - CAMPS BAY - WESTERN CAPE

The client is a leading Tourism and Hospitality company, if you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Client seeks a Residential Host to manage our self-catering apartments and maximise revenues and profits as set down in the company portfolio.

**Minimum Requirements**

Matric
Hospitality qualification (advantageous)
OPERA (advantageous)
Previous experience in the same / similar position
Familiar with the duties and procedures in self-catering operations or Airbnb

**Duties and responsibilities**

Housekeeping

Ensure all apartments are prepared according to OPERA requests.
Manage arrival and departures.
Ensure daily allocations are completed.
Ensure exit inspections are done when guests have departed, and any breakages and missing items are charged for accordingly.
Manage apartment inventories.
Residential standards maintained.
Lost and found.
Facilities

Property inspections - all areas tidy (back and front of house)
Storekeeping
Identify, communicate, and action any maintenance / facilities matters by observation and guest reviews.
All matters arising that cannot be actioned, communicated to management.
Communication

Ensure effective communication between operations and other departments.
Ensure accurate and timeous submission of all reports and administrative work.
Attend management meetings as required.
Guest Relations

Be readily available to deal with customer queries and complaints on WhatsApp and in person.
Tend to and arrange for all guest needs.
To monitor trends in the industry and make suggestions on how these could be implemented.
Human Resources

Participate in progressive discipline.
Roster policy adhered to
Familiar with local OHASA measures
Manage on-site IOD’s.
Conduct and manage regular on-the-job training.
Security

Conduct security walk around of entire property
Ensure lockdown is actioned accordingly.
Complete incident reports for all guests and staff