Data Analysist/system Analysis
2 weeks ago
I-talk Financial Services based in Randburg is looking for a Data Analyst/Systems Analyst (Contact Centre/Call Centre) Reporting in to the COO, you will be supporting the Operations Managers in identifying key performance issues from all the system data and offering general support in anything system related.
**Basic requirements and experience**:
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics
- Advanced Excel
- SQL
**Knowledge and Skills**
- 3 - 4 years’ experience working with information technologies and systems analysis
- Critical thinking ability
- Strong problem-solving capacity.
- High-level written and verbal communication skills.
- Project management skills
- Strong computer, hardware, software, and analytical skills.
- **Adept at queries, report writing and presenting findings**
**Duties and Responsibilities**
- You will be supporting the contact centre channel with reporting and data analysis, from various systems (including Vicidial predictive dialler) used in the call centres.
- Analysing hourly statistics, building call centre MIS reports to increase contactability, workforce planning, financial performance of campaigns, targeted call times and demographics.
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
**Salary Negotiable**
**Job Types**: Full-time, Permanent
COVID-19 considerations:
All employers required to be vaccinated proof of vaccination is required upon entry. Mask wearing is mandatory as per Covid regulations
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