Executive Service Consultant X2

1 month ago

Durban, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**Requirements**:

- Matric
- Excellent literacy, numeracy and communication skills
- Excellent business Communication abilities and capabilities
- Good customer service skills
- Excellent general industry knowledge and excellent MMI: Health systems and processes knowledge (extensive product and system knowledge) would be an advantage- Minimum of 2 to 3 years client service experience
- Passionate about driving a high performance culture- Ability to manage and drive change
- Knowledge of organizational systems and processes
- Fluent in English. Proficient in Afrikaans would be an advantage
- Knowledge of Momentum Health is essential
- Knowledge of Oracle System would be an advantage

**Duties & Responsibilities**
- Liaising with other departments to resolve queries
- Recording all queries and interactions with customers onto the workflow system
Process and resolve management escalations/complaints
- On the floor and direct support to call centre staff
- Reporting and data analysis
- High quality and service output
- To play a role in the onboarding and induction process of new employees
- To provide on-the-job training in specific tasks required for the job
- To identify performance gaps and training requirements and to feed these back to L&D for further training interventions.
- Maintenance and management of the membership data-base.
- Reinstatement of group and contract membership
- Liaise with other departments regarding the acceptance of new business, terminations and the activation process after suspension.

**Competencies**
- Display a sense of urgency and meticulous attention to detail
- Ability to multi-task and capability to manage those tasks
- Good interpersonal skills
- Exceptional time management
- Ability to adapt to the environment and show Resilience and manage the process of change
- Efficiency, accuracy and self-efficacy
- Excellent team player
- Excellent communication skills Provision of all information to callers, pertaining to all aspects of all schemes
- Target orientated
- Pro-active
- Good telephone etiquette
- Robust stress resistant personality and a high tolerance for a stressful environment
- Must be positive and self-motivated, with a strong self-confidence
- Be flexible and keep an open mind

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