Branch Manager

My client is recruiting for a **Branch Manager** to look after their Skukuza Branch.

**Duties**:

- Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
- Revenue, budget and branch profitability management.
- Monitor the high-level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer service delivery.
- Build sustainable customer relationships to ensure retention of customers and growth.
- Implement and oversee compliance and governance processes and policies to manage risk liability.
- Seeking, maximizing and leveraging business and growth opportunities.
- Handling and effectively resolving customer queries and correspondence.
- Management of administration, e.g. banking, management reports etc.
- Sales
- Ensure that assets are fully utilized at all times.
- Manage and reduce overhead costs.
- Effective daily fleet planning.
- Enhance profitability through effective yield management.
- Ensure that all staff follow all applicable policies and procedures.
- Create an engaging, enabling and productive work climate.
- Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment, etc.

**Requirements**:

- 5-8 years’ relevant experience, of which 3-5 years’ business operations management experience.
- BCom degree or equivalent business degree/diploma NQF6+.
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.