Tracing Agent

Our client in Government is looking for a debt collection tracing agent to join their team for a 12 month contract.

The purpose of the posistionis to assist in the tracing of beneficiaries to enable the processing of unclaimed and unpaid benefits for the organisation.

The incumbent of this position will be responsible for a wide variety of financial administrative tasks which includes the following, but not limited to:
**Trace beneficiaries**:

- Find contact details on ITC and other platforms in order to identify members and beneficiaries for unclaimed benefits
- Engage government departments and other community platforms to trace beneficiaries and members on unclaimed benefits list.
- Rectify errors by updating the system with the correct information provided by the clients.
- Send unclaimed benefit cases and documents successfully traced to Pretoria Head Office tracing division.

**Prepare cases for processing**:

- Provide administrative support by collating the documentation required to process cases not traced to unclaimed benefits;
- Check the system against documentation provided in order to avoid issues with processing;
- Send death benefit form to client in accordance with benefit to which he/she is entitled;
- Capture accurate information onto database with respect to beneficiaries eligible for re-issues based on documentation provided.

**Verify cases**:

- Perform data integrity checks, following standard processes;
- Generate weekly and monthly unclaimed benefit reports, reflecting the status of cases for the attention of the AO (Supervisor) and ASD/Deputy Director.

**Salary**: R15,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Rustenburg, North West: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you immediately available for a 12 month contract?

**Education**:

- High School (matric) (required)

**Experience**:

- Tracing: 3 years (required)
- debt collection: 3 years (required)