Noc Analyst

**Reference**: 9272 CM
**Consultant**:Christa Mostert

 
- Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors.
- Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality.
- Providing assistance with NOC integration, industry monitoring/ticketing tools.
- Analysing faults resolution process and developing scripts and reports to optimize.
- Developing daily, weekly, monthly and ad hoc performance reports.
- Prepare root cause analysis report and share with relevant team for improvements.
- Document all actions in accordance with standard company policies and procedures.
- Manage change requests internal and external.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors and supervisors.
- Support the NOC Supervisors and understudy the NOC Manager to acquire management skills necessary to manage the
- NOC activities in the absence of the NOC manager.
- Other projects and duties as assigned.

**Qualifications**:

- Bachelor’s Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution
- 2 years’ experience in mobile telecom NOC operations and handling will be an added advantage.
- 1 year experience in service delivery and support process handling will be an added advantage.
- Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.