Store Manager: Pietermaritzburg

2 weeks ago

Pietermaritzburg, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
iKhokha is opening a retail store in **Pietermaritzburg CBD.** This gives rise to an opportunity to be part of an innovative South African Fintech story. If you are an experienced retail Store Manager looking for an opportunity to do something different this could be the role for you.

**So, what will you do?**

You will play a pivotal role in driving sales and activation ratios.

You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.

You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.

You will actively contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

**In addition to the above, your key responsibilities will be**:
**People Management**:

- Interview, recruit, and train new staff
- Implement performance management processes to ensure that new staff thrive and targets are met
- First level HR and IR skills

**Asset Management**:

- Responsible for in-store stock management, monthly stock takes and cycle counting
- Maintain asset register of instore equipment and of all branding materials
- Basic understanding of POS systems for stock management

**Reporting and Insights**:

- Report back to internal stakeholders weekly/monthly on store performance
- Share ad hoc survey results with necessary internal stakeholders
- Feedback on general in-store activity

**Qualifications**:
**Qualifications**:

- Completed Matric / Grade 12
- Undergraduate Degree (Advantageous)

**Deal Breakers**:

- 3+ years of experience in a similar role
- Proven track record of achieving and surpassing targets
- Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
- Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
- Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
- Strong communication skills with the ability to speak both English and isiZulu.
- Requirements include a valid driver’s license with own reliable transportation and a clear criminal and credit record

Additional Information
**Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions
- Be guided by visionary leadership
- Seize the opportunity for study leave
- Access to on-demand learning and development
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our employees and they told us so)
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista

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