Head of Digital Transformation Sandton

3 weeks ago

Johannesburg, South Africa The Recruitment Council Full time

Job Purpose:
Responsible for developing and implementing the company's digital transformation strategy to drive growth through the transformation of traditional operations using digital processes. The aim is to generate new business opportunities, revenue streams and enhance customer services and experience from the adoption of digital technologies.

**Responsibilities**:
Digital Vision and Strategy:

- Define and set the digital strategy, working with both internal and external stakeholders to build and communicate the strategic importance of digital while aligning with broader organizational strategy.

Digital Transformation Execution:

- Define a digital road map to transform the business, identifying the domains and activities that benefit from rapid digitization. Design the right operating model for digital and determine the best-fit suppliers to support execution.

Digital Culture Creation:

- Lead and advocate for digital transformation, emphasizing the importance of culture in driving digital strategy and execution. Lead the development of maturity assessments, road maps, and strategy documents as part of the overall future state vision.

Digital Channels and Technology Management:

- Design and develop multichannel distribution platforms across multiple brands. Responsible for marketing and adoption of new features, products, services.

Leadership and Direction:

- Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these to achieve the organization's business goals. Provide direction and guidance to UX/UI teams, product and channel owners regarding best practice standards and internal digital standards.

Digital Marketing Impact Assessment:

- Understand and drive the commercialisation of digital capability (setting/tracking sales targets, measuring conversion, traffic, digital and interactive marketing spend ROI).

Digital Talent Development:

- Define the value proposition for digital talent, engineering the digital component of the employee experience and working with the learning and development to embed digital skills and competences in the organization's employee development strategy.

Performance Management:

- Manage and report on business performance; hold direct reports accountable for the achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Organizational Capability Building:

- Identify the capabilities needed to meet the current and emerging business needs of a significant function. Evaluate current capabilities, identify gaps, and prioritize development activities. Embed personal development and the fulfillment of personal potential in the culture of the organization. Build capabilities elsewhere in the organization through mentoring and other informal methods.

Board Relationship:

- Develop relationships with executive members, identifying priorities, issues, strategic challenges and preparing them for discussion.

Stakeholder Engagement:

- Collaborate with executive management on developing a streamlined approach for organizational growth and overall business strategy.

Budgeting and Costing:

- Take responsibility for setting and managing area budgets so they align with organizational strategy.

Behavioral Competencies:
Strategic Mindset:

- Sees ahead to future possibilities and translates them into breakthrough strategies. For example, keeps business strategies up to date to address evolving dynamics in the market and organization. Leverages key differentiators in the market. Aligns the strategies of different business units to address long-term opportunities.

Manages Ambiguity:

- Operates effectively, even when things are not certain or the way forward is not clear. For example, remains calm and provides some direction to the organization. Looks for opportunities in ambiguous situations, manages the stress of change, and takes steps to help others manage organizational transitions.

Cultivates Innovation:

- Creates new and better ways for the organization to be successful. For example, inspires people to generate and implement breakthrough ideas; takes smart risks to drive cutting-edge innovation. Builds and maintains a robust innovation portfolio and invests resources wisely to discover and capitalize on new opportunities.

Manages Complexity:

- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, considers future challenges for the organization and identifies alternative responses. Assembles many pieces of information into a cohesive and sophisticated understanding of complex issues.

Customer Focus:

- Builds strong customer relationships and delivers customer

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