Ict Administrator

**PURPOSE OF ROLE**

To provide 2nd Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)

**KEY PERFORMANCE AREAS** (All sites)
- Attend Servicedesk calls and close in SLA timeframe.
- Manage, maintain, and support the VoIP system
- Manage and maintain All printers/Plotters companywide and provide necessary reports.
- SDWan support and maintenance (FortiGate, Sonicwall. Etc)
- Manage Wi-Fi AP and controller companywide
- Cloud support to end-users (i.e. Office 365)
- Setup and Maintenance of procedures, guides, and SOPs as required.
- Providing end-user training and induction.
- Assist with Laptop/Desktop (Specification, Procure, Distribute, Support)
- Manage support for Network cabling and network switches company-wide.
- Overseer NOC dashboard monitoring and call logging
- Overseer UPS functionality across all serverroom sites
- Initiate and liaise with 3rd party vendors for hardware and software support.
- Manage/Communicate Offsite Datacenter support when required.
- Assist with Server related setup/management/maintenance.
- Assist the ICT Manager with Site initiation and planning.
- Assist with DR testing when required.
- At minimum
- Monthly reporting and feedback
- Ensure ICT Training is kept current to ensure optimised support to business.
- Comply with IT support scheduled timeframes (when required)

**QUALIFICATION AND EXPERIENCE**
- IT Degree or 3-year IT Diploma
- CompTIA A+, Network+, Server +
- ITIL
- CCNA or 3 years Cisco level switch management experience
- Equivalent MCSA or E (Advantage)
- >=3 years working experience.

**Experience**:

- Intermediate Level Servicedesk/Helpdesk and Application Support
- Intermediate Level VoIP, Printer, Network, Server Support
- Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
- Adobe Acrobat
- Multifunctional Printer support and vendor management
- VoIP support
- VMWare/Nutanix (Advantage)
- Cloud services (Advantage)
- Office 365 Administration (MSTeams, SharePoint, OneDrive, Exchange)

**COMPETENCIES**

**Technical**:

- intermediate Laptop/Desktop Support
- Intermediate Printer Support
- Intermediate Network Support
- Intermediate Server Support
- Intermediate VoIP Support
- Intermediate ERP Support
- Intermediate Application Support
- Intermediate Mobility Support