Residence Lounge Associate

**Customer Service**:

- Greet and welcome guests as they enter the lounge.
- Provide information about the lounge menu, drink options, and any promotions or special events.
- Take orders and serve food and beverages to guests in a friendly and efficient manner.

**Menu Knowledge**:

- Have a thorough understanding of the lounge's menu, including food and beverage options, to assist guests with their selections.
- Make recommendations based on guest preferences and menu offerings.

**Order Processing**:

- Input orders accurately into the point-of-sale (POS) system.
- Ensure that orders are delivered promptly and accurately to the guests.

**Beverage Preparation**:

- Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks.
- Follow established recipes and presentation standards.

**Cleanliness and Organization**:

- Maintain a clean and organized work environment, including the bar area, tables, and seating.
- Ensure that glasses, utensils, and other bar equipment are clean and properly sanitized.

**Upselling and Promotion**:

- Promote special offers, happy hour deals, and promotions to encourage additional sales.
- Upsell premium menu items or recommend pairings with food selections.

**Cash Handling**:

- Handle cash and process payments accurately.
- Provide change and receipts to guests, and process credit card transactions.

**Customer Engagement**:

- Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.
- Anticipate and respond to guest needs, providing exceptional service throughout their visit.

**Adherence to Policies**:

- Follow the hotel's policies and procedures, including safety and hygiene standards.
- Adhere to any legal regulations related to the service of alcohol.

**Team Collaboration**:

- Coordinate with kitchen staff, bartenders, and other team members to ensure smooth operations.
- Communicate effectively with colleagues and other departments within the hotel.

**Event Support**:

- Assist in the organization and execution of special events or functions in the lounge area.
- Collaborate with the events team for successful coordination.

The Lounge Associate plays a crucial role in creating a positive and enjoyable experience for hotel guests in the lounge or bar setting. Strong communication skills, attention to detail, and a friendly demeanor are essential qualities for individuals in this role.

**Salary**: R10 000,00 - R15 000,00 per month

Application Deadline: 2024/03/23