Ism Technical Specialist

2 weeks ago

Kempton Park, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we’re looking for

**Vacancy**

ISM Technical Specialist

**Role Outline**

The ISM Technical Specialist will support Country ISM Lead for the IT Infrastructure and Service Management function at country level. The overall role purpose is to manage the IT Infrastructure and Service Management (ISM) of the country effectively to ensure the provision of professional and cost efficient IT Infrastructure and Services to operations, projects and customers. The role focuses on landing the globally and regionally defined infrastructure and services from a standardized portfolio of providers with a local 'top up' where necessary. The role also holds local accountability for the protection of the company’s information assets and reputation in line with the commercial and contractual arrangements in place with DHL customers and suppliers. The ISM Technical Specialist is a member of a team of ISM contributors (1 ISM Lead + 1 ISM Specialist + 6 subcontractors + suppliers) and works in close collaboration with the Country ISM lead.

**Key areas of responsibility include**:

- Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
- Implement and track long
- and medium-term strategy for ISM in country in alignment with regional ISM. Ensure alignment with internal customers, communicate the benefits of ISM strategic solutions and feedback and influence the strategy based on business priorities.
- Land on the ground a proper ISM implementation support for existing and new customers.
- Provide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
- Supports Information Security and risk related policies, standards, technologies and processes implementation in country.
- Accountable for compliance (corporate policies, SW license, HW asset register etc.).
- Support the ISM lead for the internal and external suppliers according to SLA at local level. Feed into supplier management process at country level.
- Responsible to check and to sign off any IT Infrastructure change with potential impact on country.
- Ensure that the service delivery model is designed and implemented for each operation.
- Ensure that IT services per site are documented and maintained.
- Ensure budget control in a close alignment with the country ISM Lead.
- Provide project related implementation services.
- Ensure all IT Procurement is performed according to corporate policies and procedures
- Ensure all IT Assets are recorded properly

**Qualifications/ Skills/Competencies/Experiences**
- Bachelor's degree in Computer Science or relevant education and work experience
- Good knowledge of ISM and related methodologies incl. ITIL certification
- Minimum 2 years of experience in supply chain / logistics or other fast-paced sectors
- Minimally basic but preferably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors
- Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage
- Minimum 2 years of experience in ISM technical specialist roles
- Some knowledge around Infrastructure and Service Management, as well as project management
- Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting)
- Strong analytical skills- Results-oriented and driven by goal achievement with a strong focus on high quality service performance across different locations with different conditions
- Demonstrated ability to work in a multinational environment
- Familiar with project management.

**Languages**

English - verbal and written

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