IT Technicians

PURPOSE OF THE JOB

To build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. To provide professional and prompt customer services to all SACAA end users

**Customer Services**
- Ensure adequate professional end user support
- Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure.
- Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner

**Liaison and Coordination**
- Liaise with internal clients for implementation.

**ICT Governance**
- Adhere to CAA standards set for end user device infrastructure.
- Adhere to best practice and ICT governance standards such as ITIL and CobIT.
- Follow proper change control procedure in implementing and/or administering changes to the environment;
- Adhere to all CAA policies and procedures.
- Ensure all necessary reports are produced as required.

**Support Services**
- Set up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;
- Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders.

Minimum Qualification:

- National Diploma in IT or an equivalent NQF level 6 Related qualification

Ideal Qualification:

- N+ Certificate, MCSE, MCSA

**Experience**:

- 3 years IT Technician

Closing Date: